FAQ

Delivery costs

Free worldwide Express shipping on all orders regardless of the number of items you buy .

All orders are shipped via DHL Express service

All items on the site are displayed with an estimated time of delivery for each item.

Delivery time

Each product has different delivery time.  Please read the delivery time information in product page. 


Custom Duties

All international customers are responsible for the customs rates within their own country.  

Farahshop is an online fashion boutique based in Jordan,  for all orders to Jordan Our team of specialists take care of all the hassles when dealing with customs, shipping clearance and other charges that would take up your time and effort.  

Shipments are delivered via courier service. If shipments are held at final destination airport for customs clearance, any destination charges other than the delivery fee will be charged to the ultimate consignee “receiver”.This might increase the original delivery time chosen by 48-72 hours.

يتم احتساب رسوم الشحن والضرائب حسب البلد وطريقة التسليم وحسب ما يشار إليه عند شراء المنتجات تبعا لأسعار الشركة الناقلة على أن يتحمل المشترك أية رسوم إضافية قد تخضع لها الشحنة عند الوصول من تخليص أو جمرك، ولا تتحمل شركة فرح و شريكتها  أية تبعات إضافية. و قد يؤثر ذلك على مدة  تسليم الشحنة المتفق عليها بزيادة  من (48-72) ساعة


Measurement Instructions

All Size Charts are available at the description for each product, for any further information about any product you can contact us at Facebook messenger  account or whatsapp.

لاية تعديلات على المنتج بالنسبة لزبائنا في الاردن يمكنكم التواصل معنا عبر الواتساب لاستشارتنا بخصوص الخياط المختص والمناسب


 Return policy:

Unfortunately, we do not accept returns at this time. We can only assist you to get refund for your damage or defective item upon approval.

Get in touch with our customer service representative by sending us an email to customercare@shopziy.com and Indicate which item(s) you would like to return and the reason for your return.


HOW WILL I BE REFUNDED?

Refunds of purchased items are applicable only in the cases of:

  • Product is not as described.
  • Size is not as requested.
  • Product defect.

You can request for a return within 3 days upon receipt of the order.


 

Special Orders

All special-order items are manufactured especially for you by the designer. We strongly encourage customers to get measured properly and order the appropriate size. We will not be able to accept returns or exchanges for special-order items. Also, once an order has been placed for a special-order dress, the order cannot be canceled.



CURRENCY CONVERSIONS

All prices listed on ٍFarah Shop site are in US dollars , and charged in Jordanian Dinar. The bank that has issued your credit card determines the exact exchange rate that you will pay, but in general it will match very closely with the going exchange rates. To get an estimate of approximately what the exchange rate currently is, click the below link: